To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] If your return is accepted, you will be responsible in returning the item youself, We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
This warranty does not apply to any accidental damage caused due to user's negligence of usage. Please see warranty and cancellation section.
This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable. craazi is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the 'User Guide' or any additional safety, use, or warnings included in the product materials. Furthermore, craazi is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
a) The user voids the warranty if he or she
• Damage due to accident, misuse, abuse, alterations or vandalism;
• Improper or inadequate maintenance;
• Unauthorized modification or commercial use;
• Unsupervised use by children under 18 years of age b) Please contact us before returning a defective item; otherwise, your return request may be delayed.
c) If an item is not repairable or a replacement can't be provided due to stock unavailability a full refund will be provided to the customer.
d) While returning items, ensure to ship it via a trackable shipping method to avoid shipment being lost in transit.