Frequently Asked Questions

With our unique after-sales service, if you contact us, we can arrange the delivery of a part for your E-Scooter.

Item will be dispatched within 2 working days, and delivery will take 5-7 working days. As Shipping fresh directly from EU warehouse for your peace of mind fully-boxed, although we try to get the item to you within 5 working days.

Some items come with an EU charger. An adapter may be required at your own expense although we may provide one if you have your own please ensure the adapter has a minimum of 5-amp fuse for it to charge the battery.

There are lots of reasons why you may want to buy an E-scooter. One of the main reasons people buy an electric scooter is for fun also it’s a convenient and cost-effective way to travel and save fuel, we are also helping the environment by reducing emissions from fuel and gases.

The simple answer is no, currently in the UK riding electric scooters is legal on private land although rentals are also permitted in some parts of the UK. It Is illegal to ride on public footpaths and pavements in the UK.

Riding an electric scooter is as simple as riding a bike we do suggest wearing a helmet, as of any experience getting the hang of it is pretty straight forward.

We recommend keeping the box if any issues arise, we can accept the return.

Yes, you are covered by warranty please read our warranty and returns page by clicking here.

Yes, we provide finance by Klarna where there are various options to spread the cost across with no hassle.

United Kingdom, Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Hungary, Slovakia, Romania, Finland, Bulgaria, Croatia, Austria, Italy, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Greece, Germany, Luxembourg, Latvia, Slovenia, (Extra Freight will be charged in remote areas).

Please contact us to have the delivery canceled, If the item has already been dispatched you may have to wait until the item has been returned.

Yes we are you can connect on the following platforms us and tag us #craazi
Instagram: electricscootrz
Snapchat: electricscootrz
Facebook: Electricscooters786
Twitter: electricscootrz