30 Day Money Back Guarantee

Not happy with one of our products, no problem, get a 30-day money-back guarantee.

Return your item(s) within 30 days off your original purchase date and you will receive a full refund ensuring the item is unopened and in its origonal packaging..

If you need to return any item(s) please contact us via admin@craazi.com

Cancellation Policy

As soon as your order is placed it will be passed to our processing department. If you would like to cancel your purchase you can do so free of charge if it’s done within 24 hours.

If you attempt to cancel an order after 24 hours we will still charge the delivery fee and this is non-refundable.

If your item(s) have been shipped you are unable to cancel your order.

6 Month Warranty

All of our electric scooters come with a 6-month manufacture warranty and a 30-day money-back guarantee.

Your 6-month warranty is free and comes with all of our Electric Scooters.

Any electric scooter or product you return must be in the same condition you received it and in the original packaging. If the returned item(s) is not in the original packaging or has been tampered we will not raise a refund.

Rules & Regulations

There are a few rules with returns and regulation when it comes to our 30-day money-back guarantee.

We are more than happy to give a full refund if your items are returned within 30 days, but they must not have been opened or damaged.

We will not pay for you to post your item(s) back and the initial postage cost is non-refundable.

After we receive your item(s), our team of professionals will inspect it and if everything is all in order and in the original packaging we will process your refund.

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team at admin@craazi.com

PLEASE ENSURE

• ALL ITEM(S) ARE SENT TRACKED / RECORDED DELIVERY • EVERYTHING IS IN THE ORIGINAL PACKAGING • WE DO NOT COVER THE COST OF RETURNS AND YOUR INITIAL POSTAGE IS NON-REFUNDABLE.